Terms of service.

Ami Cvelbar Ceramics, Anamarija Cvelbar; info@ami-cvelbar.com

COMPLAINTS AND DISPUTES

Ami Cvelbar Ceramics respects existing consumer protection legislation in Switzerland. We endeavor to establish an effective system for handling complaints, which can be submitted via email or in writing. The complaint processing procedure is confidential, and we aim to resolve disputes amicably.

DELIVERY

Customers can choose their delivery method and address during checkout. Remarks can be entered in the “notes” box. Delivery of products is carried out by a designated delivery service provider. The delivery service may verify the identity of the recipient to ensure correct delivery.

DELIVERY PRICES

- Delivery costs for Switzerland and other regions (EU, worldwide) depend on the weight and destination of the shipment.

PAYMENT

Payment options include: Stripe, PayPal.

RIGHT TO WITHDRAW FROM PURCHASE AND RETURN GOODS

Consumers have the right to withdraw from an online purchase within 14 days without giving any reason, in accordance with Swiss consumer protection laws. Details on how to exercise this right, including the return process, should be outlined.

LIABILITY FOR DEFECTS

Our liability for defects conforms to Swiss consumer protection laws. Customers should report any defects within the statutory deadline, and we will follow the necessary procedures to address these issues.

VALIDITY OF THE OFFER

Prices at the time of order confirmation apply. Prices can change without prior notice and are valid only for purchases in the online store. We reserve the right to change product descriptions and configurations.

PERSONAL DATA PROTECTION

Your personal data is secure and used only for services provided by Ami Cvelbar Ceramics.

SPECIAL OFFERS

Special offers are valid for their stated duration or until stock runs out.

WEB COOKIES

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